FAQ

Thank you for visiting the Cageix help site. If you need assistance with your order, please review the Frequently Asked Questions below before sending an email. If you do not see your question answered, or if you require further assistance, please email us at admin@cagetix.com

We will try to respond to your inquiry as quickly as possible.

Questions about MY ORDER
Questions about CAGETIX.COM

 

Questions about MY ORDER

Q: How do I receive my ticket?

All tickets purchased through Cagetix.com will be held at the event box office Will Call window in the cardholder's name. Generally these tickets can be picked up one hour before the show. Please be sure to bring your photo ID in order to verify your identity before you are given the tickets.

Q: What if I purchase the tickets for someone else?

If the tickets you purchased are to be picked up by someone else, please include the name of the ticket recipient in the "Special Instructions" window of the check out screen. The person picking up the tickets will simply need to show a photo ID in order to verify their identity.

Q: I would like to purchase additional tickets, can I sit next to the ones I already bought?

Any special requests, such as seating preferences or special instructions may be entered into the "Special Instructions" window of the check out screen. This message is sent directly to the event promoter, when they receive your order confirmation.

Q: I did not receive a Confirmation Email, what do I do?

Confirmation emails are sent immediately upon completion of your transaction. Sometimes your link could be blocked by a spam email filter. Please check your spam or junk mail folders for your link.

If you still cannot find the email, please email admin@cagetix.com for assistance and be sure to include your order details. Cagetix will verify your order and will re-send it to you, so please be sure to disable any spam blockers and add "thankyou@cagetix.com" to your address book to ensure it gets delivered.

Q: I mistyped some information, and when I tried another order it said "Duplicate Order" – Did my order go through?

As a safeguard, individual orders are only allowed to process once every ten (10) minutes. Please ensure that all purchasing information is correct, and try your order again after this time.

If you still have complications, please email admin@cagetix.com for assistance and be sure to include your order details.

Q: I purchased tickets and can no longer attend the event. Can I get a refund?

Due to the nature of online ticketing, all tickets sales are final. Policies defined by our clients prohibit Cagetix from issuing exchanges or refunds after a ticket has been purchased without their express consent, which is not routinely granted. However, if you still wish to request a refund please email admin@cagetix.com

Q: The fighter that I wanted to see is no longer fighting. Can I get a refund?

Fight cards are subject to change or cancellation at any time without notice. No refund will be given if a fight card is changed or cancelled, unless the venue or promoter approves it.

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Questions about CAGETIX.COM

Q: Is Cagetix.com a secure website?

Yes. Cagetix utilizes the latest technology to ensure that your transaction is secure. All transactions are processed securely through First Data, the Nation’s most trusted credit card approval service.

Q: Do you charge service fees? What are these?

Service fees are often assessed for each ticket purchased to cover the processing costs of purchasing tickets remotely. CageTix makes every effort to keep these fees as low as possible so that the fans do not have to pay more than is absolutely necessary.

Q: I don't have a credit card. Can I still use your site?

We're sorry, but tickets must be purchased with a major credit or debit card.

Q: I still do not have the answer to my question. How can I contact Cagetix?

Cagetix can be reached by email by emailing admin@cagetix.com.